01293 804503

Complaint Handling

Services > Pay As You Go > Complaint Handling

We will perform an unbiased investigation of the complaint, liaise with the client, the providers and FOS.

We will provide all required responses, including the “Final Response Letter” within the stipulated timescales.

Other Services Include

File Audits

We can review a selection of files, to ensure compliance with the Conduct of Business (COBS) rules across all regulatory aspects of the sales and advice process.

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Training & Competance

We can offer a training and development scheme, to get you to, and maintain you at a level of competency to perform your role with a high professional standing.

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RMAR

We can provide assistance with the completion of Retail Mediation Activities Return via the FCA’s GaBRIEL system.

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on 01293 804503

Get in touch for for information on how we can help with your compliance needs.

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